Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition | Kerry Patterson (2013)
Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition | Kerry Patterson (2013)
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Описание, детайли - Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition | Kerry Patterson (2013)
Описание
| Автор | Grenny Joseph, Maxfield David, McMillan Ron, Patterson Kerry, Switzler Al |
| Брой страници | 288 |
| Тегло | 562 |
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Teaches you how to deal with common infractions such as: an employee speaks to you in an insulting tone that crosses the line between sarcasm and insubordination. This title also teaches you how to deal with violated expectations in a way that solves the problem at hand without harming the relationship - and, in fact, even strengthens it.
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